Contact Us

We’re Here to Help
Have a question about your order, customization, shipping, returns, or jewelry care? Our customer support team is here to assist you.You can reach us through any of the following contact methods:

1.Email: service@clorosea.com
2.Live Chat: Chat with us online during available support hours.（Available 24/7 via chat）
3.Phone: Call us for direct assistance with your inquiry.（00852 86736685）
4.Contact Form: Submit your message through our online contact form, and we will get back to you as soon as possible.


Please use only one contact method per inquiry to avoid duplicate requests. We typically respond within 24 hours. For time-sensitive fees or changes, your email timestamp will be used as the official reference time.

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Need Help?

How long does it take to receive a response?

Our customer support team usually responds within 24 hours, unless we are experiencing unusually high inquiry volumes

What is the best way to contact Clorosea?

You can contact us by email, live chat, phone, or our contact form. To help us respond faster, please choose only one contact method for the same inquiry.

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. For time-sensitive requests, the timestamp of your message will serve as the official reference time.

I emailed you but haven’t received a reply. What should I do?

Please check your spam or junk folder first. Due to limitations with iCloud Mail, our replies may occasionally fail to deliver successfully. We recommend using Gmail, Outlook, Hotmail, Yahoo, or another email service provider for smoother communication.

Where can I find information about shipping, returns, or warranty?

You can visit our Shipping Policy, Return Policy, and Warranty Policy pages for detailed information. If you still need help, our support team will be happy to assist you.