Return & Exchanges

We want you to love your Clorosea jewelry. If you aren't fully satisfied, we’re here to help.

Window: 30 days from delivery.
Condition: Items must be unused, in original packaging, and in "as-received" condition.
Non-Returnable: Custom sizes, engravings, bespoke designs, items damaged by misuse, or orders lost due to incorrect addresses.

Every piece is handcrafted to order. Fees apply based on production progress:

Timing	Standard Orders (6-8 days)	Rush Orders (4 days)
Early Stage	<8 hrs: Free cancellation/edit	<6 hrs: Free cancellation/edit
Mid Stage	8 hrs – 3 days: 35% cancel fee / 20% edit fee	>6 hrs: No cancellations. 40% edit fee
Late Stage	>3 days: 60% cancel fee / 40% edit fee	Final stage: No changes/cancellations
Completed	No changes or cancellations allowed	No changes or cancellations allowed

We offer a Full Refund, Repair, or Replacement if our team confirms a manufacturing defect within 30 days, such as:

*Note: Subjective style preferences or customer-provided errors (wrong size) are not covered.

Since our jewelry is made-to-order, returns for non-quality reasons (e.g., "changed my mind") are subject to the following:

Option A: 30% Refund to your original payment method.
Option B: 50% Refund as permanent Store Credit.
Condition: Item must be in original condition. Shipping costs are the customer's responsibility.

Lifetime Maintenance: We provide ongoing repairs (stone tightening, re-plating, polishing) for Clorosea. Structural failures may not be repairable. Customers pay shipping to us; we cover the return shipping.
Trade-In Service: Exchange your old Clorosea piece (in good condition) for up to 40% credit toward a new order.

To start a return or repair, email service@clorosea.com with your order number and clear photos.

Clorosea reserves the right to final judgment on all item conditions and policy eligibility.