Refund policy
We want you to love your Clorosea jewelry. If you aren't fully satisfied, we’re here to help.
1. Returns & Refunds
- Window: 30 days from delivery.
- Condition: Items must be unused, in original packaging, and in "as-received" condition.
- Non-Returnable: Custom sizes, engravings, bespoke designs, items damaged by misuse, or orders lost due to incorrect addresses.
2. Order Cancellation & Modification Policy
Every piece is handcrafted to order. Fees apply based on production progress:
| Timing | Standard Orders (6-8 days) | Rush Orders (4 days) |
| Early Stage | <8 hrs: Free cancellation/edit | <6 hrs: Free cancellation/edit |
| Mid Stage | 8 hrs – 3 days: 35% cancel fee / 20% edit fee | >6 hrs: No cancellations. 40% edit fee |
| Late Stage | >3 days: 60% cancel fee / 40% edit fee | Final stage: No changes/cancellations |
| Completed | No changes or cancellations allowed | No changes or cancellations allowed |
3. Manufacturer Warranty (Full Refund/Exchange)
We offer a Full Refund, Repair, or Replacement if our team confirms a manufacturing defect within 30 days, such as:
- Loose or fallen gemstones (under normal wear).
- Structural defects or incorrect order fulfillment (wrong size/style/engraving).
*Note: Subjective style preferences or customer-provided errors (wrong size) are not covered.
4. Returns for Personal Reasons
Because each Clorosea ring is made to order, non-quality returns are handled with a partial refund or store credit. Please review your size, metal, and stone selections carefully before production begins.
- Option A: 30% Refund to your original payment method.
- Option B: 50% Refund as permanent Store Credit.
- Condition: Item must be in original condition. Shipping costs are the customer's responsibility.
5. Lifetime Care & Trade-In
- Lifetime Maintenance: We provide ongoing repairs (stone tightening, re-plating, polishing) for Clorosea. Structural failures may not be repairable. Customers pay shipping to us; we cover the return shipping.
- Trade-In Service: Exchange your old Clorosea piece (in good condition) for up to 40% credit toward a new order.
📧 Contact Us
To start a return or repair, email service@clorosea.com with your order number and clear photos.
Clorosea reserves the right to final judgment on all item conditions and policy eligibility.